We apologize for any inconvenience you’ve encountered with the power cord.

I want to assure you that the power cord provided with our projector adheres to international standards and is designed to be fully compatible with the unit.

To address the issue you’ve mentioned, I recommend applying a bit more pressure when inserting the power cord into the projector’s power port to ensure a secure connection.

Sometimes, due to the tight fit of international standard connectors, a bit of force may be required to establish the connection.

Additionally, it’s normal for a small portion of the power port to be exposed after the power cord is inserted.

Please perform a test by powering on the projector. If the projector starts up successfully, it indicates that the power connection is secure.